Refund & Cancellation Policy
We keep our refund rules transparent and firm so you know exactly what to expect before you engage us or purchase a product.
A. Custom Projects
Every custom project at NinthLoop Studio begins only after discussion and mutual agreement on scope, timeline, and cost. Once development work has started, time, planning, design, and engineering resources have already been invested.
- Advance payments are non-refundable once development has begun.
- Payments already made for completed work cannot be refunded.
- If the client cancels midway through the project, NinthLoop Studio reserves the right to retain payments corresponding to the work already completed.
- Any remaining project work will be discontinued.
- Any deployed website may be removed from our infrastructure.
- Ongoing maintenance or support will end.
- All unfinished source code, designs, and work-in-progress remain the property of NinthLoop Studio unless otherwise agreed in writing.
B. Digital Store Products
Our Digital Store contains:
- Portfolio Templates
- Source Code
- Learning Resources
- Digital Assets
These are digital products. Once payment has been verified and the purchased product has been delivered, the purchase is final. The product cannot be refunded, exchanged, or cancelled.
The only exceptions are:
- Duplicate, accidental payments made for the same order
- Failure on our side to deliver the purchased product
If a ZIP file is corrupted or inaccessible, we will replace or resend the files — we do not issue a refund in this case.
How to Reach Us
For any refund or delivery concern, email ninthloopstudio@gmail.com with your order or project reference ID. We respond as quickly as we reasonably can.